Invastor Marketplace Return Policy
30-Day Return Window:
We offer a 30-day return window for all eligible products purchased on the Investor Marketplace. This means that customers have up to 30 days from the date of delivery to initiate a return request.
Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received by the customer. Additionally, certain products may be excluded from the return policy, such as personalized or custom-made items, digital downloads, and other specified non-returnable products.
Customers who wish to initiate a return within the 30-day return window can do so by contacting our Customer Support team. They can reach out through our designated support channels, including email, phone, or live chat. Our Customer Support team will guide them through the return process and provide the necessary instructions and shipping labels.
Free Return Shipping:
We understand the importance of providing a hassle-free experience for our customers, and thus we offer free return shipping. Customers will not be charged any return shipping fees for eligible items within the 30-day return window.
Once the returned item is received and inspected by our team, we will process the refund. The refund will be issued to the original payment method used by the customer during the purchase. Please allow for up to [X] business days for the refund to be reflected in the customer's account, as processing times may vary depending on the payment provider.
Damaged or Defective Items:
If the item received by the customer is damaged or defective, they should notify our Customer Support team immediately upon receipt of the product. In such cases, we will work with the customer to provide a replacement, exchange, or refund, as per their preference, at no additional cost.
At this time, we do not support direct exchanges. Customers who wish to exchange an item may initiate a return within the 30-day window and then proceed to place a new order for the desired item.
Customers have the right to cancel an order before it is shipped. Once the order is processed and shipped, the return policy will apply. If an order is canceled before it is shipped, a full refund will be issued to the original payment method.
The Investor Marketplace reserves the right to refuse returns if the returned item does not meet the eligibility criteria or is not in its original condition. Additionally, any items returned after the 30-day return window may not be eligible for a refund.
This return policy is subject to change without prior notice. However, any changes made will not affect return requests that were initiated before the policy update.Please note that this is a general outline of our Investor Marketplace return policy. For specific details or inquiries, customers can refer to our website's dedicated Return Policy page or reach out to our Customer Support team for assistance.