In the story, a shopper repeatedly mistakes another customer for a store employee and asks for help finding items like gluten-free pasta and organic lemons. The person, who is not an employee, tries to explain that they are also shopping and not part of the staff. The shopper continues to make assumptions and complaints about the store’s service, eventually demanding to speak with the manager. The twist is that the person they’ve been complaining to is actually the manager, who is now faced with the shopper’s dissatisfaction.