A Hotel Management Software (HMS) is a digital solution which streamlines, centralizes as well as automates hotel operations like - reservations, check-ins and check-outs, guest services, inventory control, reporting etc. It basically ensures that there is efficiency as well as smooth and error-free management of all hotel operations.

However, in 2025, selecting the right Hotel Management Software (HMS) could be a challenge for Indian hoteliers especially when the hospitality industry is growing very rapidly. As per the 27th edition of the Indian Hospitality Trends & Opportunities Report. the branded and organised hotel sector in India closed with a nationwide occupancy of 67.5% (which is the highest in a decade) in 2023-2024. And it had an average daily rate of Rs 8,055 (the highest ever!). Hence, the role of HMS becomes highly significant-not only just as a tool for managing daily operations but as a strategic enabler of hotel revenue growth, guest satisfaction, compliance and scalability in a highly competitive Indian market.

Criteria for selecting the best Hotel Management Software in India:

Indian Origin or strong Indian market adaptation

HMS solutions that are of Indian origin or those which are adapted for the local market usually rank higher as they address the unique needs of Indian hotels like UPI payments, GST-compliant invoicing, local OTA integration and regional language support. This actually ensures that there is smoother compliance, better staff adoption and improved guest experience for hotels in India.

Market Presence and Adoption

If there is a strong market presence and wide adoption this basically indicates that the Hotel Management System is trusted and reliable. So, softwares that are already used by leading hotel chains, boutique properties or government tourism bodies demonstrate that they are scalable and highly stable. Once there is industry acceptance it makes the HMS a more credible choice for Indian hoteliers.

Comprehensive Functionality

An ideal HMS should have all-in-one features and capabilities apart from basic property management. For instance, it must have a Property Management System (PMS) for daily operations, a Channel Manager for OTA… a Booking Engine for commission-free reservations and good analytics tools for data-driven reports and insights. When there is comprehensive functionality it ensures that it is efficient enough to maximize revenue and provide smoother guest experiences.

Cloud Capabilities and Scalability

Cloud-based Hotel Management systems are built in such a manner that they can be accessed from anywhere and at any time. They have in built features like - automatic updates, secure backups and seamless integration with other systems. These softwares are highly scalable so that hotels can expand across multiple properties without paying heavy infrastructure costs. Further, they support mobile-first operations and future tech adoption like AI and IoT.

Support and Localization

Strong customer support and localization are extremely important for smooth adoption of HMS. When there is 24×7 assistance, staff training and quick issue resolution it ensures that there are uninterrupted operations. At the same time, features like multi-language options, Indian currency formats and GST-ready workflows make the software more practical and user-friendly (specially for Indian hoteliers).

Best Hotel Management Software for Indian Hoteliers in 2025: Our Rankings

We surveyed more than 50 Hotel Management Software (HMS) solutions available in the Indian and global hospitality market. And based on our honest evaluation across key criterias like Indian market adaptation, market presence, comprehensive functionality, cloud scalability and support/localization we have identified and ranked the top solutions for 2025:

1. Booking Master

Pros

• Made in India and made for all types and sizes of hotel properties.

• Caters to Indian hotels (UPI, GST, Indian OTAs, regional support).

• It is a cloud-based, all-in-one HMS. Has PMS, channel+ revenue management, POS, restaurant, banquet, CRM, inventory, housekeeping, staff, taxation and accounting.

• It prevents revenue leakage with its unique Role-based OTP feature. No room for unauthorized edits in bookings or payments.

• It is customizable & affordable. So, hotels only pay for the modules/features which they need.

• There is a provision for flexible monthly promotional campaigns. If you pick 2 or 10 areas to promote, you pay only for those and receive detailed monthly reports showing what worked and where to improve.

• It takes care of tax management with GSTR1 reports, Excel export and Tally integration for compliance.

• It has review management system to boost online reputation and repeat bookings.

• There is automated accounting system with P&L, daily expense tracking, correction reports and audits.

• Has unique features like agent management reports (booking points, ARR, performance analysis).

• It has international client base .

• Indeed, the best customer support system out there. Quick response and hands-on guidance.

• Simplest to use HMS in the market. No rigorous training required and staff adapts in minutes.

Cons

• It is newer compared to legacy giants so global brand recall is still growing.

• Initial setup discussions are needed to tailor it perfectly to each hotel.

• Lengthy Initial Setup

• Relatively new player so hotels may hesitate in high-end luxury segment adoption.

2 . eZee FrontDesk / eZee Absolute

Pros

• Cloud + on-premise options.

• Comprehensive PMS, channel manager, booking engine.

• GST-compliant invoicing.

Cons

• Not ideal for some Indian hotels due to a lack of industry-specific features, such as the inability to combine accommodation and banquet bookings into a single invoice or issues with the F&B POS (eZee Burrp POS) not freezing out-of-stock items.

• Dated interface.

• Add-ons can get costly for small hotels.

• Occasional advanced reporting shortcomings

• Steep learning curve for complex features

• Potential issues with the F&B point-of-sale

• Lack of auto stop-sell

• Slower performance with the cloud-based eZee Absolute compared to a local machine

3 . Hotelogix

Pros

• Cloud-based with global reach.

• Multi-property support.

• OTA and POS integrations.

Cons

• May not be ideal for all Indian hotels due to potential issues with its user interface, slower than expected support and past problems with integration and implementation.

• Some Indian users have reported difficulties, such as unauthorized charges, issues with data accuracy, lost revenue due to technical problems and a sales team that doesn’t remain engaged after the sale.

• Limited promotional tools.

• Regional language support can lag.

• Limited Customisation

• Stability issues with the mobile app

• Lack of advanced revenue management tools

• Bugs and glitches with payment processing and integrations

• Inconsistent customer support experience

4 . DJUBO

Pros

• Strong channel management focus.

• Easy-to-use booking engine.

• 100% cloud-first.

Cons

• PMS features not upto the mark with a lot of complaint.

• Hotels encountered bugs, slow performance and initial setup challenges

• Unresponsive customer support

• Buggy invoice generation

• High cost compared to competitors

• Potential UI concerns

• Mobile app lacks rate modification capabilities

• Reporting features are less intuitive to extract

5 . Oracle OPERA PMS

Pros

• Global leader for luxury chains.

• Extremely scalable and feature-rich.

• Advanced analytics

Cons

• Very expensive.

• Might not be a good fit for some Indian hotels (concerns over data security)

• Steep learning curve. So, requires rigorous training on how to use software.

• Outdated and complex user interface.

• Weak adaptation for Indian needs (e.g., UPI).

• Not meant for smaller businesses.

• Inconsistent customer support, particularly for cloud-based versions.

• Slow with large amounts of data.

• Reporting tools lack flexibility for custom analytics

6 . Stayflexi

Pros

• Modern HMS.

• Flexible check-in/out automation.

• Adopted by Kerala Tourism Dev. Corp

Cons

• Headquartered in the United States (users reported a lack of control over customer data)

• Stayflexi promotes its brand name on customer bookings instead of the hotel’s.

• Still building adoption in private hotels.

• Some features in beta.

• Technical glitches

• Limited features such as a multi-calendar view

• Unreliable OTA synchronization leading to overbookings

• A cumbersome user interface that hinders efficient operations

7 . IDS Next (FortuneNEXT)

Pros

• Indian origin with strong adoption.

• Multi-departmental integrations.

• GST & tax compliant

Cons

• Interface less intuitive.

• Need for improved AI features for rate management and task automation

• Limitations in the mobile app’s functionality

• Slow technical support

• Unresponsive customer service for the software

• Expensive. Not for small and mid-sized hotels.

8 . RMS Cloud

Pros

• Global cloud-first solution.

• Strong analytics.

• Good third-party integrations

Cons

• Expensive for smaller hotels.

• Limited Indian localization. (Australian-headquartered software company)

• Occasional software errors (particularly with channel management and calendar functionality)

• Issues with triggering automated emails to spam.

• Problems with group bookings and payment options

• Lack of robust inventory management

• Poor custom reporting features.

• Users also report difficulties with rate loading.

• Absence of in-person support or training.

• Inconsistent or contradictory answers from the support team.

• Slow loading times, confusing interfaces

9 . Innkey PMS

Pros

• Indian origin, tailored locally.

• PMS + Channel Manager + Booking Engine in one.

• GST-compliant

Cons

• Limited global adoption.

• Fewer advanced features.

• Delays in customer support (especially on weekends)

• Inability to make back-dated entries

• Initial setup process time-consuming

• Outdated Interfaces

• Lack of integration with third-party channel managers.

10 . GraceSoft Easy InnKeeping

Pros

• Affordable for small/mid hotels.

• Easy setup and simple interface.

• Good support.

Cons

• Not ideal for Indian hotels due to limited integration with Indian Online Travel Agencies (OTAs).

• Headquarters in Stafford, United States

• Not scalable for large chains.

• Difficult Initial Setup

• Difficult-to-use features like group bookings

• Weak integration with UPI.

• Limited Customization

• Complicated Accounting Features

• Occasional Bugs and Glitches

In 2025, selecting the right Hotel Management Software is very important for hotels in India. A good software should be simple, cloud-based, GST-ready and support UPI payments, so that hotel staff can use it easily and work without errors.

Indian-made software is becoming more popular because it understands the special needs of Indian hotels like local payments and regional languages. And with the right software, hotels can manage rooms, bookings and accounts smoothly, keep guests happy, generate good revenue consistently and also grow their business in the long run.