In 2025, businesses of all sizes rely on CRM (Customer Relationship Management) software to handle their sales, marketing, and customer service tasks. Choosing the right CRM can help improve customer relationships, increase sales, and grow your business faster.

Two popular CRM platforms in 2025 are HubSpot CRM and Monday CRM. Both offer powerful tools but serve slightly different needs. This guide will help you compare them in detail and decide which one is better for your business.

What Is HubSpot CRM?

A Brief Introduction

HubSpot CRM is a well-known CRM tool designed to help businesses manage their customer interactions and automate their sales and marketing tasks. It has been a leader in the CRM space for several years.

Core Features of HubSpot CRM

• Contact and lead management
• Email tracking and templates
• Sales automation
• Marketing tools (forms, email campaigns)
• Custom dashboards and reporting
• Integration with tools like Gmail, Outlook, Zoom, Slack

Pros of HubSpot CRM

• Offers a powerful free plan
• Easy to use for beginners
• Great for marketing and email automation
• All-in-one solution for sales, service, and marketing

Cons of HubSpot CRM

• Can become expensive as you grow and need more features
• Some advanced features are only available in higher-tier plans

What Is Monday CRM?

A Brief Introduction

Monday CRM is built on the Monday.com Work OS. It started as a project management tool and later evolved into a flexible CRM system. It is known for its colorful, user-friendly design and highly customizable boards.

Core Features of Monday CRM

• Customizable sales pipelines
• Contact and deal management
• Task and project tracking
• Automation of repetitive tasks
• Multiple view options (Kanban, timeline, calendar)
• Integration with tools like Zoom, Gmail, Slack, and more

Pros of Monday CRM

• Very visual and easy to understand
• High level of customization
• Excellent for team collaboration
• Affordable plans with flexible features

Cons of Monday CRM

• May require some setup time to customize properly
• Some users may find it more project-focused than sales-focused

HubSpot vs Monday CRM: Feature-by-Feature Comparison

Ease of Use & Interface

• HubSpot CRM has a clean and simple interface that is easy to navigate, especially for beginners.
• Monday CRM is colorful and visual, great for teams who prefer drag-and-drop interfaces and visual organization.

Customization & Flexibility

• Monday CRM offers more customization options for sales pipelines and task boards.
• HubSpot CRM is slightly more structured but has built-in tools for marketing and automation.

Marketing & Sales Tools

• HubSpot CRM has more advanced marketing tools like email marketing, landing pages, lead scoring, and automation workflows.
• Monday CRM has basic marketing capabilities but excels in team task tracking and project workflows.

Integration & Compatibility

• Both platforms offer many third-party integrations.
• HubSpot integrates deeply with marketing tools, while Monday integrates well with collaboration and productivity tools.

Automation Capabilities

• HubSpot is known for its powerful automation for email campaigns, lead nurturing, and customer journeys.
• Monday CRM also allows automation but focuses more on internal task management and reminders.

Reporting & Analytics

• HubSpot offers detailed, customizable reports for sales, marketing, and customer behavior.
• Monday CRM provides simple reporting with dashboards, but for deeper insights, you might need integrations or upgrades.

Mobile Accessibility

• Both platforms offer mobile apps for iOS and Android.
• HubSpot mobile app is more focused on sales and communication.
• Monday mobile app is ideal for tracking tasks and collaborating on the go.

Pricing Comparison in 2025

HubSpot CRM Pricing (2025)

• Free Plan: Basic CRM features, email templates, contact management
• Starter Plan: Starts around $20/month (includes more tools)
• Professional and Enterprise Plans: $800+ per month for advanced automation, custom reports, and marketing tools

Monday CRM Pricing (2025)

• Free Plan: Up to 2 users with basic CRM functionality
• Basic Plan: Starts around $10/month per user
• Standard and Pro Plans: $14-$24/month per user with more CRM and automation features
• Enterprise Plan: Custom pricing for large organizations

Value for Money

• HubSpot is a better option for businesses focused on inbound marketing and automation.
• Monday CRM is ideal for small to medium businesses that want flexible, visual CRM tools at a lower cost.

Customer Support & Community

HubSpot CRM

• 24/7 chat and email support (depending on plan)
• Extensive knowledge base and training academy
• Active community forums and user groups

Monday CRM

• Live chat and email support (depending on plan)
• Help center with tutorials and guides
• Growing community of users and webinars

Security & Data Privacy

Both platforms take security seriously in 2025.

HubSpot

• GDPR-compliant
• Two-factor authentication
• Regular data backups and encryption

Monday

• ISO certified
• Role-based permissions
• Audit logs and data recovery

Use Case Scenarios

Best for Startups

• Monday CRM: More affordable and flexible for smaller teams with simple sales needs.

Best for Marketing Teams

• HubSpot CRM: Comes with strong marketing tools, automation, and lead tracking features.

Best for Project Management & Sales Collaboration

• Monday CRM: Built for team collaboration, visual task tracking, and agile workflows.

Best for Enterprises

• HubSpot CRM: Offers powerful enterprise-level tools, scalability, and full marketing-sales-service integration.

Real User Reviews & Testimonials (2025 Snapshot)

HubSpot CRM

• Rated 4.5/5 on G2 and Capterra
• Users love the marketing features and support
• Some mention pricing as a concern when scaling

Monday CRM

• Rated 4.6/5 on G2 and Capterra
• Users praise its ease of use and visual boards
• Some mention it’s more suited to project workflows than complex sales pipelines

Final Verdict: Which CRM Should You Choose in 2025?

Choose HubSpot CRM If:

• You need strong marketing tools and automation
• You want a single platform for marketing, sales, and support
• You’re okay with higher pricing as your business grows

Choose Monday CRM If:

• You want visual workflows and easy customization
• You’re managing small or medium teams
• You need a cost-effective CRM for collaboration and project-based sales

Conclusion

Both HubSpot and Monday CRM are excellent tools in 2025. The best choice depends on your business goals, team size, and budget.

Take advantage of their free trials to test both platforms. Look at how they fit your team’s workflow and your future growth needs.

The right CRM can make your business smarter, more productive, and better connected with your customers.