Whether it’s a last-minute schedule conflict, a canceled concert, or an unforeseen change in travel plans, sometimes your tickets to that dream event just don’t work out. If you bought those tickets from StubHub, you might be asking: Are StubHub tickets refundable? Understanding the StubHub refund process is crucial for anyone using this resale platform, and in this blog, we’ll break down exactly how StubHub ticket refund policies work and what steps to take when seeking one.

What is StubHub and How Does It Work?

StubHub is a leading ticket resale marketplace where fans can buy and sell tickets for concerts, sporting events, theater shows, and more. While the platform has revolutionized ticket buying with its ease of use and wide selection, the StubHub refund policy can be complex depending on the situation.

StubHub acts as an intermediary—it does not own the tickets. That makes understanding your buyer rights even more important.

Are StubHub Tickets Refundable?

Let’s start with the most commonly asked question: Are StubHub tickets refundable?

In Most Cases, No – All Sales Are Final

Under normal circumstances, StubHub has a strict “no refund” policy. Once you purchase tickets, the sale is considered final. This means that if you change your mind, make a mistake, or simply can’t attend the event, you’re generally not entitled to a refund.

However, this policy isn’t absolute. StubHub does offer refunds under certain circumstances.

When Can You Get a StubHub Refund?

Although sales are typically final, StubHub offers a FanProtect Guarantee, which ensures that buyers receive valid tickets in time for their event or receive a refund if specific criteria are met.